How it works
The admin portal
Where you configure the agent, read every conversation, and learn what your customers keep asking.
What happens
- Each agent is configured in the portal: its prompt, its knowledge, the connectors and tools it may use, and its appearance with a live preview.
- Every conversation is listed with visitor details and lead-capture chips. Admins get a debug view.
- After a conversation ends, the platform extracts labels, intent, sentiment, a quality score, the questions asked and the questions left unanswered, shown as cards with filters and analytics.
- A dashboard shows usage over time.
What your customers see
- Who came, what they asked, how ready they are to buy, and what the agent did about it.
- A ranked list of unanswered questions: the gaps in your website, in your customers’ own words.
What NeevAI does for you
- Sets the agent up and trains your team on the portal, or keeps driving it for you.
- Reads the conversations with you in the weekly review and tunes the agent from real data.
The honest limitation
Roles today are admin and read-only. Enterprise single sign-on to your identity provider is on our roadmap.