The office in your technician's pocket.
A technician in a crawlspace does not call the office. Their Neev agent answers from the company manuals and SOPs, wherever the job is.
A field tech asks for a torque spec. The agent answers from the manual, cites the source, and flags a doc gap.
Not a search box over a PDF dump. An agent trained on how your company actually works.
Problem to receipt
What the agent walks into, what it does, and what it leaves behind.
The knowledge is at the office
The answer is in a manual on a shelf or in a veteran employee’s head. In the field that means calling in, waiting, or winging it.
The agent knows the manuals
Your manuals, SOPs, and spec sheets become a knowledge base the agent answers from, on any phone, in plain language.
- Ingests manuals, SOPs, and internal docs
- Answers procedure and spec questions in the field
- Cites the source document so techs can verify
- Flags the questions your docs do not cover yet
Jobs keep moving
Junior techs carry the knowledge of your most senior people into every job. Fewer calls to the office, fewer stalled jobs, and a record of what the field actually needs to know.
- Senior-tech knowledge in every junior tech’s pocket
- Answers on-site without a call back to base
- Content gaps surfaced from real field questions
FAQ
What teams ask about this use case.
What content does the agent learn from?
Manuals, SOPs, spec sheets, internal wikis, and your website. You control the knowledge base and can update it as documents change.
Does it work on a phone in the field?
Yes. The agent is a web experience that works wherever there is a connection, with no separate app to install.
How do we keep answers accurate?
Answers are grounded in your documents and cite their source. The portal shows every conversation, so you can spot gaps and correct content.
Can different teams have different agents?
Yes. You can run separate agents with separate knowledge bases and permissions: one for field techs, one for the office, one for customers.
Put an agent on this problem
We install it, connect it to your systems, and stay for the tuning. You see every conversation and every receipt in the admin portal.