How it works
Knowledge and citations
Where the answers come from, and why every answer shows its source.
What happens
- We crawl your website and take the documents you already have: price sheets, FAQs, policies, SOPs, spreadsheets, PDFs, docs sites, repo content.
- That content becomes a knowledge base. When a visitor asks something, the agent finds the relevant passages and answers from them.
- Each answer carries a sources footer that names the page or document it came from.
- When the knowledge base does not cover a question, the agent says so and takes the visitor’s details for your team instead of guessing.
What your customers see
- Answers in your words, about your business, with the source one tap away.
- A clear "I do not know that one" with an offer to pass it on, never an invented policy.
What NeevAI does for you
- The crawl, the document ingestion, and the first pass on what the agent should and should not answer.
- Bringing in content a public crawl cannot reach: exports, feeds, internal APIs, credentialed access.
- A weekly look at unanswered questions, so the gaps get filled in your content and the agent.
The honest limitation
The Playground only sees what a public reader sees. Bot protection or login walls stop it. A real engagement does not depend on a crawl, but it does need you to hand us the content.